Resideo Status

All Systems Operational

My Total Connect Comfort Application Operational

Total Connect Comfort International Application Operational

Total Connect Comfort International Web Portal Operational

Resideo Smart Home Operational

First Alert App Operational

AlarmNet Services Operational

AlarmNet 360 Operational

Total Connect 2.0 Operational

Video Services Operational

Signaling Services Operational

3rd Party Services Operational

Products Operational

Security Products and Peripherals Operational

Comfort Products Operational

Resideo Pro App Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 10, 2025

No incidents reported today.

Oct 9, 2025

TCC

Completed - Maintenance complete.
Oct 9, 16:42 UTC

Scheduled - There is upcoming maintenance planned on 23rd September, 2025, from 3:00 AM EST to 23rd September, 2025, 6:00AM EST.

During that time, some users may experience temporary issues.
We apologize for any inconvenience this may cause.
Sep 18, 19:56 UTC

Resideo Smart Home

Completed - All services are running normally.
Oct 9, 10:41 UTC

Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period
Oct 9, 06:52 UTC

Oct 8, 2025

Resideo Smart Home

Completed - All services are running normally
Oct 8, 10:56 UTC

Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period
Oct 8, 06:49 UTC

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

Oct 1, 2025

No incidents reported.

Sep 30, 2025

Service Notification: Email Delivery Disruption

Resolved - All systems are operational.
Sep 30, 16:27 UTC

Identified - We are currently experiencing delays and failures in email processing due to an outage affecting one of our third-party providers, Mailjet. As a result, users may encounter issues with receiving email notifications, welcome emails for new registrations, and password reset messages.

Mailjet has identified the root cause of the disruption and is actively working to implement a resolution. We are in ongoing communication with their team and will continue to provide updates as more information becomes available.

We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to restore full service.

Alarm delivery and in-app notifications not affected.
Sep 30, 12:43 UTC

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.