All Systems Operational

My Total Connect Comfort Application ? Operational
Total Connect Comfort International Application ? Operational
Total Connect Comfort International Web Portal ? Operational
Resideo Smart Home ? Operational
Total Connect 2.0 ? Operational
Alarmnet 360 ? Operational
First Alert App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Resideo Smart Home Jun 24, 2025 07:55-09:30 UTC

The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
Posted on Jun 24, 2025 - 07:51 UTC
Jun 24, 2025

No incidents reported today.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025
My Total Connect Comfort
Resolved - All services are running normally.
Jun 21, 17:06 UTC
Investigating - We are aware some of our customers are experiencing issues with our application. This may impact logging in and controlling your devices remotely. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may cause.
Jun 21, 15:57 UTC
Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025
Support Phone Lines
Resolved - Phone system interruption is resolved, all systems are operational.
Jun 11, 14:51 UTC
Investigating - We are aware of an issue affecting our support phone numbers.

We thank you for your patience as we work to resolve the situation as rapidly as possible.

Please accept our apologies for the disruption.
Jun 11, 14:16 UTC
Jun 10, 2025
Support Phone Lines
Resolved - Support Phone lines are back up and fully operational.
Jun 10, 16:33 UTC
Investigating - We are aware of an issue affecting our support phone numbers.

We thank you for your patience as we work to resolve the situation as rapidly as possible.

Please accept our apologies for the disruption.
Jun 10, 16:12 UTC
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