tag:status.resideo.com,2005:/historyResideo Status - Incident History2024-03-19T02:30:13ZResideotag:status.resideo.com,2005:Incident/200526482024-03-05T21:27:02Z2024-03-05T21:27:02ZCellular Communicators & TC2 Services<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>21:27</var> UTC</small><br><strong>Resolved</strong> - Service restored.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>23:10</var> UTC</small><br><strong>Investigating</strong> - All Services have been restored</p>tag:status.resideo.com,2005:Incident/201670272024-03-05T18:42:24Z2024-03-05T18:42:24ZTotal connect Comfort<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:42</var> UTC</small><br><strong>Resolved</strong> - Service is Fully Operational<br />All services are running normally</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:40</var> UTC</small><br><strong>Investigating</strong> - We are aware some of our customers are experiencing issues with our TCC application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.</p>tag:status.resideo.com,2005:Incident/200846092024-02-27T08:12:14Z2024-02-27T08:12:14ZResideo Smart Home<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>08:12</var> UTC</small><br><strong>Completed</strong> - All services are running normally.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>04:36</var> UTC</small><br><strong>Scheduled</strong> - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.</p>tag:status.resideo.com,2005:Incident/200752472024-02-26T08:58:13Z2024-02-26T08:58:13ZResideo Smart Home<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>08:58</var> UTC</small><br><strong>Completed</strong> - All services are running normally.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>04:42</var> UTC</small><br><strong>Scheduled</strong> - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.</p>tag:status.resideo.com,2005:Incident/200473192024-02-22T23:03:27Z2024-02-22T23:03:27ZCellular Communicators & TC2 Services<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>23:03</var> UTC</small><br><strong>Resolved</strong> - All Services have now been restored.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:52</var> UTC</small><br><strong>Update</strong> - A cellular outage in the United States was reported by AT&T users early on February 22nd, 2024 which potentially will affect AlarmNet Cellular Communicators and Services.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Investigating</strong> - A cellular outage in the United States was reported by AT&T, T-Mobile, Verizon and other network users early on February 22nd, 2024 which potentially will affect AlarmNet Cellular Communicators, TC2 Remote connections and PSD status messages.</p>tag:status.resideo.com,2005:Incident/199854982024-02-14T21:32:57Z2024-02-14T21:32:57ZAlarmNet/TC2<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>21:32</var> UTC</small><br><strong>Resolved</strong> - All services are running normally.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>20:21</var> UTC</small><br><strong>Update</strong> - A small number of ProSeries & LTEMP LTE AT&T communicators may experience signaling issues which could result in a communication failure message generated to Central Station.<br />This issue is being worked w/ AT&T for immediate resolution.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>17:41</var> UTC</small><br><strong>Investigating</strong> - AlarmNet is experiencing some issues impacting network connectivity and Total Connect 2.0 functionality. This may impact end user's remote capability. We appreciate your patience while we work to resolve this issue.</p>tag:status.resideo.com,2005:Incident/198817892024-02-01T08:10:44Z2024-02-01T08:10:44ZResideo Smart Home<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:10</var> UTC</small><br><strong>Completed</strong> - All services are running normally.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>05:35</var> UTC</small><br><strong>Scheduled</strong> - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.</p>tag:status.resideo.com,2005:Incident/198636842024-01-30T06:36:42Z2024-01-30T06:36:42ZResideo Smart Home<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>06:36</var> UTC</small><br><strong>Completed</strong> - All services are running normally.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>04:45</var> UTC</small><br><strong>Scheduled</strong> - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.</p>tag:status.resideo.com,2005:Incident/198543832024-01-29T08:38:45Z2024-01-29T08:38:45ZResideo Smart Home<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>08:38</var> UTC</small><br><strong>Completed</strong> - All services are running normally.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>04:55</var> UTC</small><br><strong>Scheduled</strong> - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.</p>tag:status.resideo.com,2005:Incident/198019462024-01-23T07:22:39Z2024-01-23T07:22:39ZResideo Smart Home<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>07:22</var> UTC</small><br><strong>Completed</strong> - All services are running normally.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>04:50</var> UTC</small><br><strong>Scheduled</strong> - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.</p>tag:status.resideo.com,2005:Incident/197900422024-01-22T07:01:41Z2024-01-22T07:01:41ZResideo Smart Home<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>Completed</strong> - All services are running normally.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>05:01</var> UTC</small><br><strong>Scheduled</strong> - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.</p>tag:status.resideo.com,2005:Incident/197133992024-01-16T00:04:58Z2024-01-16T00:04:58ZTotal Connect 2.0<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>00:04</var> UTC</small><br><strong>Resolved</strong> - All services are running normally.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Investigating</strong> - AlarmNet is experiencing some issues impacting the Total Connect 2.0 functionality. We appreciate your patience while we work to resolve this issue.</p>tag:status.resideo.com,2005:Incident/196420182024-01-08T06:12:06Z2024-01-08T06:12:06ZResideo Smart Home<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>06:12</var> UTC</small><br><strong>Completed</strong> - All services are running normally.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>04:51</var> UTC</small><br><strong>Scheduled</strong> - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.</p>tag:status.resideo.com,2005:Incident/196083432024-01-04T09:02:30Z2024-01-04T09:02:30ZResideo Smart Home<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>09:02</var> UTC</small><br><strong>Completed</strong> - All services are running normally.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>04:47</var> UTC</small><br><strong>Scheduled</strong> - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.</p>tag:status.resideo.com,2005:Incident/195984872024-01-03T06:17:32Z2024-01-03T06:17:32ZResideo Smart Home<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>06:17</var> UTC</small><br><strong>Completed</strong> - All services are running normally.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>04:57</var> UTC</small><br><strong>Scheduled</strong> - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.</p>tag:status.resideo.com,2005:Incident/194948152023-12-21T09:08:54Z2023-12-21T09:08:54ZResideo Smart Home<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>09:08</var> UTC</small><br><strong>Completed</strong> - All services are running normally.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>04:46</var> UTC</small><br><strong>Scheduled</strong> - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.</p>tag:status.resideo.com,2005:Incident/194922452023-12-20T22:51:33Z2023-12-20T22:51:33ZTotal Connect 2.0<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>22:51</var> UTC</small><br><strong>Resolved</strong> - All services are running normally</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>20:45</var> UTC</small><br><strong>Investigating</strong> - AlarmNet is experiencing some issues impacting the Total Connect 2.0 functionality. This may impact end user's remote capability. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve this issue.</p>tag:status.resideo.com,2005:Incident/194806262023-12-19T16:47:22Z2023-12-19T16:47:22ZAlarmNet 360<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>16:47</var> UTC</small><br><strong>Resolved</strong> - All services are running normally</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>15:23</var> UTC</small><br><strong>Investigating</strong> - AlarmNet is experiencing some issues impacting AN360 functionality. Please log into the AN360 web site for more details. We appreciate your patience as we work to resolve this issue.<br />ALARM DELIVERY SERVICES ARE NOT IMPACTED.</p>tag:status.resideo.com,2005:Incident/194808952023-12-19T16:26:49Z2023-12-19T16:26:49ZTotal Connect Comfort (TCC) Mobile app<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>16:26</var> UTC</small><br><strong>Resolved</strong> - All services are running normally.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>15:52</var> UTC</small><br><strong>Investigating</strong> - We are aware some of our customers are experiencing issues with our application. Your device can still be controlled via the TCC web portal (mytotalconnectcomfort.com), or used directly. We apologize for any inconvenience this may have caused.</p>tag:status.resideo.com,2005:Incident/194765122023-12-19T07:19:55Z2023-12-19T07:19:55ZResideo Smart Home<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>07:19</var> UTC</small><br><strong>Completed</strong> - All services are running normally.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>04:48</var> UTC</small><br><strong>Scheduled</strong> - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.</p>tag:status.resideo.com,2005:Incident/194676082023-12-18T11:00:00Z2023-12-18T11:00:00ZResideo Smart Home<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - All services are running normally.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>10:59</var> UTC</small><br><strong>Update</strong> - All services are running normally.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>09:44</var> UTC</small><br><strong>Update</strong> - We are aware some of our customers are experiencing issues with our application. Your device can still be used directly. We apologize for any inconvenience this may have caused.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>05:43</var> UTC</small><br><strong>Scheduled</strong> - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.</p>tag:status.resideo.com,2005:Incident/194410142023-12-14T19:18:55Z2023-12-14T19:18:55ZTotal Connect 2.0<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>19:18</var> UTC</small><br><strong>Resolved</strong> - All services are running normally</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>18:44</var> UTC</small><br><strong>Investigating</strong> - AlarmNet is experiencing some issues impacting the Total Connect 2.0 functionality. This may impact end user's remote capability. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve this issue.</p>tag:status.resideo.com,2005:Incident/194294332023-12-14T15:07:40Z2023-12-14T15:07:40ZAlarmNet 360<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>15:07</var> UTC</small><br><strong>Resolved</strong> - All services are operational.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>14:31</var> UTC</small><br><strong>Update</strong> - All services are running normally</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>16:47</var> UTC</small><br><strong>Identified</strong> - AlarmNet is experiencing some issues impacting AN360 functionality. Please log into the AN360 web site for more details. We appreciate your patience as we work to resolve this issue.<br />ALARM DELIVERY SERVICES ARE NOT IMPACTED.</p>tag:status.resideo.com,2005:Incident/194025782023-12-11T19:54:45Z2023-12-11T19:54:45ZResideo Smart Home<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>19:54</var> UTC</small><br><strong>Resolved</strong> - All services are running normally.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>16:21</var> UTC</small><br><strong>Investigating</strong> - We are aware some of our customers are experiencing issues with our application. Your device can still be used directly. We apologize for any inconvenience this may have caused.</p>tag:status.resideo.com,2005:Incident/193451262023-12-06T08:24:27Z2023-12-06T08:24:27ZResideo Smart Home<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>08:24</var> UTC</small><br><strong>Completed</strong> - All services are running normally.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>04:47</var> UTC</small><br><strong>Scheduled</strong> - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.</p>