All Systems Operational

My Total Connect Comfort Application ? Operational
Total Connect Comfort International Application ? Operational
Total Connect Comfort International Web Portal ? Operational
Resideo Smart Home ? Operational
First Alert App ? Operational
AlarmNet Services Operational
Alarmnet 360 ? Operational
Total Connect 2.0 ? Operational
Signaling Services ? Operational
Video Services ? Operational
3rd Party Services ? Operational
Products Operational
Security Products and Peripherals ? Operational
Comfort Products ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

3rd Party Planned Maintenance Jul 6, 2025 02:00-06:00 UTC

During the maintenance window, please be advised there may be a short period during which email services, including Total Connect 2 customer alerts via email may be delayed.

Alarm signaling will not be impacted.

Thank you for your patience while our partner performs needed maintenance.
Posted on Jun 30, 2025 - 16:22 UTC
Jul 7, 2025

No incidents reported today.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
AlarmNet Service Alert
Resolved - All services are running normally.
Jul 2, 19:52 UTC
Investigating - System Affected: AlarmNet, TC2, Compass Connectivity

Alert Details: We are investigating connectivity failures some users may experience with remote connections from AlarmNet 360, Total Connect 2.0, and Compass.

ALARM DELIVERY IS NOT IMPACTED
Jul 2, 19:06 UTC
AlarmNet Communicators
Resolved - **All services are running normally.**
Jul 2, 01:38 UTC
Investigating - We are investigating potential communication impact to some AlarmNet accounts using the LTEM-P communicator. We are investigating at a high priority and apologize for any inconvenience.

At this time we appear to be recovering and are working to fully restore as quickly as possible.

Alarm Delivery is not impacted.
Jul 1, 17:46 UTC
Jul 1, 2025
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Scheduled Maintenance
Completed - All services are running normally
Jun 25, 07:22 UTC
Scheduled - The First Alert App and Resideo Smart Home App have upcoming maintenance scheduled.
We apologize for any inconvenience caused during this period.
Jun 24, 13:34 UTC
Jun 24, 2025
Resideo Smart Home
Completed - All services are running normally.
Jun 24, 10:57 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
Jun 24, 07:51 UTC
Jun 23, 2025

No incidents reported.

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