All Systems Operational

My Total Connect Comfort Application ? Operational
Total Connect Comfort International Application ? Operational
Total Connect Comfort International Web Portal ? Operational
Resideo Smart Home ? Operational
First Alert App ? Operational
AlarmNet Services Operational
AlarmNet 360 ? Operational
Total Connect 2.0 ? Operational
Video Services ? Operational
Signaling Services ? Operational
3rd Party Services ? Operational
Products Operational
Security Products and Peripherals ? Operational
Comfort Products ? Operational
Resideo Pro App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 9, 2025

No incidents reported today.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Resideo Smart Home
Completed - All services are running normally
Nov 6, 11:04 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period
Nov 6, 07:41 UTC
Nov 5, 2025
Resideo Smart Home
Completed - All services are running normally
Nov 5, 11:55 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period
Nov 5, 08:21 UTC
Nov 4, 2025
Resideo Smart Home
Completed - All services are running normally
Nov 4, 12:07 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period
Nov 4, 07:47 UTC
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Total Connect 2.0 Video Functionality
Resolved - This issue lasted approximately 15 minutes. All systems are operational.
Oct 30, 13:53 UTC
Investigating - AlarmNet is experiencing some issues impacting the Total Connect 2.0 functionality. This may impact end user's remote capability. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve this issue.

Some users may experience issues with VX camera video clips not being processed, stored, or notified.

Alarm Delivery is not impacted.
Oct 30, 13:35 UTC
Oct 29, 2025
Resideo Smart Home App
Resolved - All systems are operational.
Oct 29, 23:36 UTC
Update - Due to the widespread Microsoft Azure outage, Resideo Home App users continue to be affected while attempting to login and/or register a new device. Users already logged in are not affected.

The Microsoft service disruption is also impacting Resideo.com, Partsfinder.com, and BRKelectronics.com.

Microsoft is currently making efforts to stabilize their systems and are observing some progress; they have stated:
"At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025."

We are actively monitoring the situation and will provide regular updates until it is resolved.
Oct 29, 20:14 UTC
Identified - Resideo Home App logins continue to be affected due to a widespread Microsoft Azure outage.

We are actively monitoring the situation and will provide regular updates until it is resolved.
Oct 29, 18:02 UTC
Investigating - Some Resideo Smart Home App users may be experiencing login issues due to a reported Microsoft Azure/365 partial outage.

We will provide updates as they become available, we apologize for the inconvenience.
Oct 29, 17:45 UTC
3rd Party - MS Azure Issue
Resolved - All systems are operational.
Oct 29, 23:35 UTC
Update - Due to the widespread Microsoft Azure outage, dealer-initiated firmware updates for Pro Series & VistaH3 panels—including those currently in progress—may continue to encounter issues.

The Microsoft service disruption is also impacting Resideo.com, Partsfinder.com, and BRKelectronics.com.

Microsoft is currently making efforts to stabilize their systems and are observing some progress; they have stated:
"At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025."

We are actively monitoring the situation and will provide regular updates until it is resolved.

Alarm delivery remains unaffected.
Oct 29, 20:14 UTC
Identified - Pro Series Panel Firmware Update Advisory

Dealer-initiated firmware updates for Pro Series panels—including those currently in progress—may encounter issues due to a widespread Microsoft Azure outage.

We are actively monitoring the situation and will provide regular updates until it is resolved.

Note: Alarm delivery remains unaffected.
Oct 29, 18:02 UTC
Update - Resideo App users may experience difficulties logging in, we apologize for any inconvenience.
Oct 29, 17:42 UTC
Investigating - Microsoft Azure and 365 are experiencing system degradation.
Resideo App users may be experiencing login issues.

We will provide updates as they become available.
Oct 29, 17:33 UTC
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

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