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All Systems Operational
My Total Connect Comfort Application
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Operational
Total Connect Comfort International Application
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Operational
Total Connect Comfort International Web Portal
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Operational
Resideo Smart Home
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Operational
Total Connect 2.0
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Operational
Alarmnet 360
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Operational
First Alert App
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2025
No incidents reported today.
May 19, 2025
No incidents reported.
May 18, 2025
No incidents reported.
May 17, 2025
No incidents reported.
May 16, 2025
No incidents reported.
May 15, 2025
Resolved -
All systems are operational.
May 15, 19:58 UTC
May 15, 19:58 UTC
Update -
Update: Some users may still be experiencing intermittent degraded performance in connecting to Verizon LTE communicators via AlarmNet, Total Connect 2.0, and/or Compass remote commands. This may result in various commands responding intermittently, such as panel login, changes to a panel, arm/disarm and failure to load panels.
Our team continues to actively investigate the issue. We are actively engaged with Verizon's Technical Team. We will continue to provide updates until full functionality is restored.
May 15, 15:55 UTC
Our team continues to actively investigate the issue. We are actively engaged with Verizon's Technical Team. We will continue to provide updates until full functionality is restored.
May 15, 15:55 UTC
Investigating -
Some users may experience degraded performance in connecting to Verizon LTE communicators via AlarmNet, Total Connect 2.0, and/or Compass remote commands.
This can result in no response to remote tests, connections, and inability to arm/disarm via Total Connect.
Alarm delivery is not impacted. These devices remain connected to the network and will send locally generated alarm signaling.
We appreciate your patience, our team is actively investigating. We will continue to provide updates until full functionality is restored.
May 14, 19:55 UTC
This can result in no response to remote tests, connections, and inability to arm/disarm via Total Connect.
Alarm delivery is not impacted. These devices remain connected to the network and will send locally generated alarm signaling.
We appreciate your patience, our team is actively investigating. We will continue to provide updates until full functionality is restored.
May 14, 19:55 UTC
May 14, 2025
May 13, 2025
No incidents reported.
May 12, 2025
Resolved -
All systems are operational.
May 12, 22:45 UTC
May 12, 22:45 UTC
Update -
Dear Valued Customer:
Subject: AlarmNet360 Services – UPDATE #3
Start Date: May 12, 2025
Start Time: 8:15am ET
We are aware some customers may continue to experience some specific issues with AN360 functionality.
The following is the latest update:
• Total Connect 2.0 is now fully operational
• As previously communicated, the following services are fully operational:
o Alarm signaling services
o Newer platform devices that are configurable through AN360; (ProSeries panels, VISTA H series)
• AN360 is still experiencing issues with configuring legacy devices and/or video-only accounts
We will continue to provide updates until full functionality is restored.
May 12, 20:45 UTC
Subject: AlarmNet360 Services – UPDATE #3
Start Date: May 12, 2025
Start Time: 8:15am ET
We are aware some customers may continue to experience some specific issues with AN360 functionality.
The following is the latest update:
• Total Connect 2.0 is now fully operational
• As previously communicated, the following services are fully operational:
o Alarm signaling services
o Newer platform devices that are configurable through AN360; (ProSeries panels, VISTA H series)
• AN360 is still experiencing issues with configuring legacy devices and/or video-only accounts
We will continue to provide updates until full functionality is restored.
May 12, 20:45 UTC
Update -
Update #2
May 12, 19:23 UTC
May 12, 19:23 UTC
Update -
Dear Valued Customer:
Subject: AlarmNet Services – UPDATE #2
Start Date: May 12, 2025
Start Time: 8:15am ET
We are aware our customers may still be experiencing issues with AlarmNet services.
The following is the latest update:
• The following AlarmNet services are now fully operational:
o Alarm signaling services
o Newer platform devices that are configurable through AN360; (ProSeries panels, VISTA H series)
• AlarmNet 360 is still experiencing issues with the following:
o Some customers configuring legacy devices and/or video-only accounts may still be experiencing issues in AN360.
• TC2 is still experiencing some notification delays with legacy systems, i.e., some VISTA communicators, LYNX, and Lyric.
Regular updates shall be provided until all services have been fully restored.
We understand the criticality of the issues being experienced by our customers and are working with urgency to restore full functionality.
We apologize for this disruption of services.
May 12, 19:22 UTC
Subject: AlarmNet Services – UPDATE #2
Start Date: May 12, 2025
Start Time: 8:15am ET
We are aware our customers may still be experiencing issues with AlarmNet services.
The following is the latest update:
• The following AlarmNet services are now fully operational:
o Alarm signaling services
o Newer platform devices that are configurable through AN360; (ProSeries panels, VISTA H series)
• AlarmNet 360 is still experiencing issues with the following:
o Some customers configuring legacy devices and/or video-only accounts may still be experiencing issues in AN360.
• TC2 is still experiencing some notification delays with legacy systems, i.e., some VISTA communicators, LYNX, and Lyric.
Regular updates shall be provided until all services have been fully restored.
We understand the criticality of the issues being experienced by our customers and are working with urgency to restore full functionality.
We apologize for this disruption of services.
May 12, 19:22 UTC
Update -
We are aware our customers are experiencing issues with AlarmNet services and TC2.
The following is the latest update:
• An internal review confirmed this issue was not the result of any security breach or malicious activity.
• AlarmNet services are showing recovery, and our team is still actively working to restore full system stability.
• Users may be experiencing login delays on TC2 App, web portal & AN360 website with alarm signaling latency.
• Regular updates shall be provided until all services have fully restored.
We understand the criticality of the issues being experienced by our customers and are working with urgency to restore full functionality.
May 12, 16:17 UTC
The following is the latest update:
• An internal review confirmed this issue was not the result of any security breach or malicious activity.
• AlarmNet services are showing recovery, and our team is still actively working to restore full system stability.
• Users may be experiencing login delays on TC2 App, web portal & AN360 website with alarm signaling latency.
• Regular updates shall be provided until all services have fully restored.
We understand the criticality of the issues being experienced by our customers and are working with urgency to restore full functionality.
May 12, 16:17 UTC
Monitoring -
We are starting to see system recovery.
We will continue to monitor.
May 12, 13:28 UTC
We will continue to monitor.
May 12, 13:28 UTC
Investigating -
AlarmNet services are currently experiencing an impairment.
Please be advised that you may experience inability to use services. TC2 logins also affected.
We are working to resolve this issue and will provide updates as soon as possible.
Alarm Signaling is affected.
May 12, 12:56 UTC
Please be advised that you may experience inability to use services. TC2 logins also affected.
We are working to resolve this issue and will provide updates as soon as possible.
Alarm Signaling is affected.
May 12, 12:56 UTC
May 11, 2025
No incidents reported.
May 10, 2025
No incidents reported.
May 9, 2025
No incidents reported.
May 8, 2025
Completed -
All services are running normally.
May 8, 10:45 UTC
May 8, 10:45 UTC
Scheduled -
The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
May 8, 07:07 UTC
May 8, 07:07 UTC
May 7, 2025
Completed -
All services are running normally.
May 7, 10:58 UTC
May 7, 10:58 UTC
Scheduled -
The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
May 7, 07:01 UTC
May 7, 07:01 UTC
May 6, 2025
Completed -
All services are running normally.
May 6, 11:01 UTC
May 6, 11:01 UTC
Scheduled -
The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
May 6, 06:59 UTC
May 6, 06:59 UTC
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Current System Status