Total Connect Comfort (TCC) - Partial Outage

Incident Report for Resideo

Resolved

Total Connect Comfort (TCC) app and website login have been restored.
Posted Nov 02, 2026 - 12:40 UTC

Identified

We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application/webpage. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.
Posted Nov 02, 2026 - 12:22 UTC

Investigating

We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application/webpage. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.
Posted Nov 02, 2026 - 11:21 UTC
This incident affected: My Total Connect Comfort Application, Total Connect Comfort International Application, and Total Connect Comfort International Web Portal.
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