All Systems Operational

First Alert App Operational
Resideo Pro App Operational
My Total Connect Comfort Application Operational
Total Connect Comfort International Application Operational
Total Connect Comfort International Web Portal Operational
Resideo Smart Home Operational
AlarmNet Services Operational
AlarmNet 360 Operational
Total Connect 2.0 Operational
Video Services Operational
Signaling Services Operational
3rd Party Services Operational
Products Operational
Security Products and Peripherals Operational
Comfort Products Operational
Resideo Pro Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 13, 2026

No incidents reported today.

Nov 12, 2026

No incidents reported.

Nov 11, 2026

Total Conn
Resolved - All systems are operational.
Nov 11, 19:27 UTC
Identified - We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application.

Your devices can still be used directly to control your heating and cooling system. Our teams are aware and actively working to resolve this issue.

We apologize for any inconvenience this may have caused.
Nov 11, 18:55 UTC

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

TC2 Thermostat Issue
Resolved - Systems are operational.
Nov 5, 14:13 UTC
Monitoring - We are investigating an issue that may impact thermostat access and control within Total Connect 2.0.

As a workaround, affected thermostat can continue to be accessed and controlled through the Resideo Smart Home app.

Alarm delivery is not impacted.
Oct 29, 20:07 UTC
Application maintenance
Resolved - Maintenance is complete.
Nov 5, 10:31 UTC
Monitoring - The Resideo Smart Home Application is undergoing scheduled maintenance from November 3rd - 5th, 2026, between 2:00 AM and 6:00 AM EST.

The app will be unavailable during maintenance window.
Direct control of your devices will remain operational

We apologize for any inconvenience.
Nov 5, 06:00 UTC
Application maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 06:00 UTC
Scheduled - The Resideo Smart Home Application will undergo scheduled maintenance from November 3rd - 5th, 2026, between 2:00 AM and 6:00 AM EST.

The app will be unavailable during maintenance window.
Direct control of your devices will remain operational

We apologize for any inconvenience.
Nov 5, 05:00 UTC

Nov 4, 2026

Application maintenance
Resolved - Maintenance is complete.
Nov 4, 10:23 UTC
Monitoring - The Resideo Smart Home Application is undergoing scheduled maintenance from November 3rd - 5th, 2026, between 2:00 AM and 6:00 AM EST.

The app will be unavailable during maintenance window.
Direct control of your devices will remain operational

We apologize for any inconvenience.
Nov 4, 06:01 UTC
Application Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 06:00 UTC
Scheduled - The Resideo Smart Home Application will undergo scheduled maintenance from November 3rd - 5th, 2026, between 2:00 AM and 6:00 AM EST.

The app will be unavailable during maintenance window.
Direct control of your devices will remain operational

We apologize for any inconvenience.
Nov 4, 05:00 UTC

Nov 3, 2026

Application Maintenance
Resolved - Maintenance is complete.
Nov 3, 10:27 UTC
Monitoring - The Resideo Smart Home Application is undergoing scheduled maintenance from November 3rd - 5th, 2026, between 2:00 AM and 6:00 AM EST.

The app will be unavailable during maintenance window.
Direct control of your devices will remain operational

We apologize for any inconvenience.
Nov 3, 06:01 UTC
Application Maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 05:59 UTC
Scheduled - The Resideo Smart Home Application will undergo scheduled maintenance from November 3rd - 5th, 2026, between 2:00 AM and 6:00 AM EST.

The app will be unavailable during maintenance window.
Direct control of your devices will remain operational

We apologize for any inconvenience.
Nov 3, 05:03 UTC

Nov 2, 2026

Total Connect Comfort (TCC) - Partial Outage
Resolved - Total Connect Comfort (TCC) app and website login have been restored.
Nov 2, 12:40 UTC
Identified - We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application/webpage. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.
Nov 2, 12:22 UTC
Investigating - We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application/webpage. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.
Nov 2, 11:21 UTC

Nov 1, 2026

Camera Livestream
Resolved - Systems are operational.
Nov 1, 01:42 UTC
Investigating - Some customers may experience intermittent issues loading live video from certain cameras or doorbells. Retrying may be successful.

Some Resideo Connect users may observe issues with loading locations and devices.
Nov 1, 01:30 UTC

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

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