Update - Update: L1 & L2 Water Leak & Freeze Detectors showing as "offline" in their mobile apps.
Your device will report & audibly notify you of any water leak events. Any temperature, humidity, or low battery alerts will not occur until the device is back online.
To resolve the offline status, press & release the button on the side of your device. A light will appear on the device. The device will show online in the app within two minutes.
We apologize for any inconvenience.
Jan 08, 2025 - 19:46 UTC
Your device will report & audibly notify you of any water leak events. Any temperature, humidity, or low battery alerts will not occur until the device is back online.
To resolve the offline status, press & release the button on the side of your device. A light will appear on the device. The device will show online in the app within two minutes.
We apologize for any inconvenience.
Jan 08, 2025 - 19:46 UTC
Update - We want to inform you about a potential issue with your L1 and L2 Water Leak and Freeze Detector devices.
Some users may notice their devices showing as "offline" in their mobile apps.
To resolve the "offline" status, please press and release the button on the side of your device.
A light will appear on the device. The device will show online in the app within 2 minutes.
We apologize for any inconvenience.
We will continue to investigate and provide further updates.
Jan 03, 2025 - 21:17 UTC
Some users may notice their devices showing as "offline" in their mobile apps.
To resolve the "offline" status, please press and release the button on the side of your device.
A light will appear on the device. The device will show online in the app within 2 minutes.
We apologize for any inconvenience.
We will continue to investigate and provide further updates.
Jan 03, 2025 - 21:17 UTC
Identified - We want to inform you about a potential issue with your L1 and L2 Water Leak and Freeze Detector devices.
Some users may notice their devices showing as "offline" in their mobile apps.
To resolve the "offline" status, please press and release the button on the side of your device.
A light will appear on the device. The device will show online in the app within 2 minutes.
We apologize for any inconvenience.
We will continue to investigate and provide further updates.
Jan 03, 2025 - 20:05 UTC
Some users may notice their devices showing as "offline" in their mobile apps.
To resolve the "offline" status, please press and release the button on the side of your device.
A light will appear on the device. The device will show online in the app within 2 minutes.
We apologize for any inconvenience.
We will continue to investigate and provide further updates.
Jan 03, 2025 - 20:05 UTC
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