All Systems Operational

My Total Connect Comfort Application ? Operational
Total Connect Comfort International Application ? Operational
Total Connect Comfort International Web Portal ? Operational
Resideo Smart Home ? Operational
First Alert App ? Operational
AlarmNet Services Operational
AlarmNet 360 ? Operational
Total Connect 2.0 ? Operational
Video Services ? Operational
Signaling Services ? Operational
3rd Party Services ? Operational
Products Operational
Security Products and Peripherals ? Operational
Comfort Products ? Operational
Resideo Pro App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 14, 2025
3rd Party Planned Maintenance
Completed - Maintenance is complete.
Jul 14, 15:04 UTC
Scheduled - During the maintenance window, please be advised there may be a short period during which email services, including Total Connect 2 customer alerts via email may be delayed.

Alarm signaling will not be impacted.

Thank you for your patience while our partner performs needed maintenance.
Jun 30, 16:22 UTC
Live Chat Support - unavailable
Resolved - All services are running normally.
Jul 14, 12:19 UTC
Identified - Our live chat support is currently down due to a 3rd party issue.

Our phone support lines and social support are fully operational.

Thank you for your patience, we apologize for the inconvenience.
Jul 13, 15:37 UTC
Jul 13, 2025
TC2 Mobile App-Android Users
Resolved - All services are running normally.
Jul 13, 13:26 UTC
Investigating - We are investigating some issues impacting the Total Connect 2.0 functionality. This may affect your end user's remote capability and appears to occur only with a limited population of Android users. Please log into the TC2 website for more details.

There is no impact to alarm delivery.

We appreciate your patience while we work to resolve the issue.
Jul 11, 16:10 UTC
Jul 12, 2025
TC2 Notifications
Resolved - All services are running normally.
Jul 12, 21:26 UTC
Investigating - We are aware of an intermittent issue affecting events/notifications for TC2.

The team is actively investigating, thank you for your patience as we work to resolve.

Alarm delivery is not impacted.
Jul 12, 18:55 UTC
Live Chat - Social Support Down
Resolved - All systems are operational.
Jul 12, 02:18 UTC
Identified - Our live chat and social support options are currently down due to a 3rd party outage.

We are working with the vendor to restore services.

Our phone support lines are fully operational.

Thank you for your patience as we work to resolve with the vendor.
Jul 11, 22:33 UTC
Jul 11, 2025
Resideo Smart Home
Completed - All services are running normally.
Jul 11, 20:50 UTC
Update - All services are running normally.
Jul 9, 11:05 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
Jul 9, 07:04 UTC
Jul 10, 2025
Resideo Smart Home
Completed - All services are running normally.
Jul 10, 10:04 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
Jul 10, 07:25 UTC
Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
AlarmNet Service Alert
Resolved - All services are running normally.
Jul 2, 19:52 UTC
Investigating - System Affected: AlarmNet, TC2, Compass Connectivity

Alert Details: We are investigating connectivity failures some users may experience with remote connections from AlarmNet 360, Total Connect 2.0, and Compass.

ALARM DELIVERY IS NOT IMPACTED
Jul 2, 19:06 UTC
AlarmNet Communicators
Resolved - **All services are running normally.**
Jul 2, 01:38 UTC
Investigating - We are investigating potential communication impact to some AlarmNet accounts using the LTEM-P communicator. We are investigating at a high priority and apologize for any inconvenience.

At this time we appear to be recovering and are working to fully restore as quickly as possible.

Alarm Delivery is not impacted.
Jul 1, 17:46 UTC
Jul 1, 2025
Jun 30, 2025

No incidents reported.

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