All Systems Operational

My Total Connect Comfort Application ? Operational
Total Connect Comfort International Application ? Operational
Total Connect Comfort International Web Portal ? Operational
Resideo Smart Home ? Operational
First Alert App ? Operational
AlarmNet Services Operational
AlarmNet 360 ? Operational
Total Connect 2.0 ? Operational
Video Services ? Operational
Signaling Services ? Operational
3rd Party Services ? Operational
Products Operational
Security Products and Peripherals ? Operational
Comfort Products ? Operational
Resideo Pro App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 17, 2025
Resideo Smart Home
Completed - All services are running normally
Jul 17, 08:21 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period
Jul 17, 06:48 UTC
Jul 16, 2025

No incidents reported.

Jul 15, 2025
TC2.0 Email Delivery
Resolved - All services are running normally.
Jul 15, 20:38 UTC
Update - As we work to resolve the email and sms delivery impact, and the delay or failure to update alarm panel system status and activities seen in the Total Connect application and website, some users may receive email or text notifications from events earlier today.
We apologize for the inconvenience and are continuing to work towards a resolution.
Jul 15, 18:21 UTC
Update - In addition to the previously reported email and sms delivery impact, we are investigating an impact to Total Connect 2.0 services including a delay or failure to update alarm panel system status and activities seen in the Total Connect application and website.

Push notifications from the TC2 app continue to work with no delay and are suggested as a workaround while we investigate.

No impact to alarm delivery to central stations, or other services.

We appreciate your patience while we work to resolve the issue.
Jul 15, 17:17 UTC
Investigating - We are investigating an impact to email and text delivery from Total Connect 2.0. This can impact welcome emails and other notifications from the TC2 location to email and sms.
Push notifications from the TC2 app continue to work with no delay and are suggested as a workaround while we investigate.
No impact to alarm delivery to central stations, or other services.

We appreciate your patience while we work to resolve the issue.
Jul 15, 16:57 UTC
Jul 14, 2025
3rd Party Planned Maintenance
Completed - Maintenance is complete.
Jul 14, 15:04 UTC
Scheduled - During the maintenance window, please be advised there may be a short period during which email services, including Total Connect 2 customer alerts via email may be delayed.

Alarm signaling will not be impacted.

Thank you for your patience while our partner performs needed maintenance.
Jun 30, 16:22 UTC
Live Chat Support - unavailable
Resolved - All services are running normally.
Jul 14, 12:19 UTC
Identified - Our live chat support is currently down due to a 3rd party issue.

Our phone support lines and social support are fully operational.

Thank you for your patience, we apologize for the inconvenience.
Jul 13, 15:37 UTC
Jul 13, 2025
TC2 Mobile App-Android Users
Resolved - All services are running normally.
Jul 13, 13:26 UTC
Investigating - We are investigating some issues impacting the Total Connect 2.0 functionality. This may affect your end user's remote capability and appears to occur only with a limited population of Android users. Please log into the TC2 website for more details.

There is no impact to alarm delivery.

We appreciate your patience while we work to resolve the issue.
Jul 11, 16:10 UTC
Jul 12, 2025
TC2 Notifications
Resolved - All services are running normally.
Jul 12, 21:26 UTC
Investigating - We are aware of an intermittent issue affecting events/notifications for TC2.

The team is actively investigating, thank you for your patience as we work to resolve.

Alarm delivery is not impacted.
Jul 12, 18:55 UTC
Live Chat - Social Support Down
Resolved - All systems are operational.
Jul 12, 02:18 UTC
Identified - Our live chat and social support options are currently down due to a 3rd party outage.

We are working with the vendor to restore services.

Our phone support lines are fully operational.

Thank you for your patience as we work to resolve with the vendor.
Jul 11, 22:33 UTC
Jul 11, 2025
Resideo Smart Home
Completed - All services are running normally.
Jul 11, 20:50 UTC
Update - All services are running normally.
Jul 9, 11:05 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
Jul 9, 07:04 UTC
Jul 10, 2025
Resideo Smart Home
Completed - All services are running normally.
Jul 10, 10:04 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
Jul 10, 07:25 UTC
Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

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