All Systems Operational

My Total Connect Comfort Application Operational
Total Connect Comfort International Application Operational
Total Connect Comfort International Web Portal Operational
Resideo Smart Home Operational
First Alert App Operational
AlarmNet Services Operational
AlarmNet 360 Operational
Total Connect 2.0 Operational
Video Services Operational
Signaling Services Operational
3rd Party Services Operational
Products Operational
Security Products and Peripherals Operational
Comfort Products Operational
Resideo Pro App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 7, 2026

No incidents reported today.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Resideo Smart Home
Completed - All services are running normally.
Mar 5, 12:00 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period
Mar 5, 06:54 UTC
3rd Party - Service Issues
Resolved - All systems are operational.
Mar 5, 01:48 UTC
Monitoring - We have remained in constant contact with Verizon.

Verizon believes they have identified the issue and they are working to remediate.

We are now starting to see recovery and will continue to provide updates.
Mar 4, 23:47 UTC
Update - Our teams continue to work with Verizon to remediate the issues caused by the service degradation. We have confirmed this issue appears to be affecting the Chicago area, primarily, but we continue to monitor all regions.

We will provide updates as we remain in communication with Verizon.
Mar 4, 21:22 UTC
Identified - We are aware of a degradation to Verizon network services causing impact to some AlarmNet communicators using Verizon.
This may cause loss of cellular connection, failures to remote connect, comm failures reported to the central station, and local keypad alerts on some systems.

If there is no alternate connection path, this issue could affect alarm delivery.

We are working diligently with Verizon to restore services as quickly as possible.
Mar 4, 20:45 UTC
Investigating - AlarmNet is experiencing some issues due to a 3rd Party service issue. This may impact end user's remote capability. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve this issue.
Mar 4, 20:28 UTC
Mar 4, 2026
Resideo Smart Home
Completed - All services are running normally.
Mar 4, 12:15 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period
Mar 4, 07:02 UTC
FA App
Resolved - All systems are operational.
Mar 4, 07:36 UTC
Identified - Our teams continue to work to remediate the issues affecting logins, device status updates, and access to Water Leak Detector, CX, and VX camera features in the First Alert, Resideo Home, and TC2 applications.

We are starting to see early signs of recovery as a result of the remediation actions underway. Resolving this remains our highest priority.

We sincerely apologize for the ongoing inconvenience.

Alarm Delivery is not impacted.
Mar 4, 06:01 UTC
Update - Update:
Users of the First Alert, Resideo Home, and TC2 applications may be experiencing issues with logging in, updating device status, and accessing Water Leak Detector, CX and VX camera features. Our teams are actively investigating and working to resolve the problem. Your device will continue to function locally and we sincerely apologize for any inconvenience this may cause.
Alarm delivery is not impacted
Mar 4, 03:47 UTC
Investigating - We are aware some of our First Alert App, Resideo Smart Home App, and TC2 App customers are experiencing issues. Your device can still be used directly. We apologize for any inconvenience this may cause.
Mar 4, 03:04 UTC
Mar 3, 2026
Resideo Smart Home
Completed - All services are running normally.
Mar 3, 12:08 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period
Mar 3, 07:35 UTC
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

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