All Systems Operational

First Alert App Operational
Resideo Pro App Operational
My Total Connect Comfort Application Operational
Total Connect Comfort International Application Operational
Total Connect Comfort International Web Portal Operational
Resideo Smart Home Operational
AlarmNet Services Operational
AlarmNet 360 Operational
Total Connect 2.0 Operational
Video Services Operational
Signaling Services Operational
3rd Party Services Operational
Products Operational
Security Products and Peripherals Operational
Comfort Products Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

Resideo Smart Home
Completed - Maintenance is completed.
Sep 3, 08:12 UTC
Update - Maintenance underway
Sep 3, 06:31 UTC
Update - Maintenance underway
Sep 3, 06:30 UTC
In progress - Maintenance underway.
Sep 3, 06:30 UTC
Scheduled - The Resideo Smart Home Application is undergoing maintenance.
During this time, some users may experience brief interruptions accessing thermostats remotely.
Direct control of your device is not affected.
Sep 3, 06:13 UTC

Sep 2, 2026

Resideo Smart Home
Completed - Maintenance is completed.
Sep 2, 10:34 UTC
In progress - Maintenance underway.
Sep 2, 06:04 UTC
Scheduled - The Resideo Smart Home Application is undergoing maintenance.
During this time, some users may experience brief interruptions accessing thermostats remotely.
Direct control of your device is not affected.
Sep 2, 06:03 UTC

Sep 1, 2026

Resideo Smart Home
Completed - Maintenance is completed.
Sep 1, 11:31 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
Sep 1, 06:02 UTC

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

TC2 Errors
Resolved - All systems are operational.
Aug 28, 19:46 UTC
Update - Thank you for your patience.

Issues impacting VX1 and VX3 cameras have been resolved.
Updates for impacted VX5 cameras are currently in progress.

We will provide a final update once fully resolved.
Aug 7, 18:45 UTC
Monitoring - Thank you for your continued patience as we work to implement a resolution for the issues being experienced with the TC2 application and linked cameras. We are in the process of pushing new Firmware to impacted VX1 and VX3 devices.

We will provide an update once fully resolved, thank you for your patience and we apologize for the inconvenience.
Jul 31, 18:20 UTC
Update - We are currently testing updates to the VX cameras on the TC2 application to resolve the intermittent issues.

We will provide an update when testing is completed and full deployment has been initiated.

We appreciate your patience while we work to resolve the issue and apologize for the inconvenience.
Alarm Delivery is not impacted.
Jul 30, 21:08 UTC
Identified - We have identified the issue. We are in the testing phase.

We apologize for the inconvenience and appreciate your patience as we work towards full resolution.

Alarm Delivery is not impacted.
Jul 29, 20:51 UTC
Investigating - TC2 is experiencing some issues impacting functionality. This may result in intermittent errors related to SD cards, Privacy Mode settings and lagging/long loading in live stream events.

We appreciate your patience while we work to resolve the issue and apologize for the inconvenience.
Alarm Delivery is not impacted.
Jul 28, 22:20 UTC

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

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