3rd Party - Affecting FA App Users
Monitoring - Microsoft is reporting all systems are currently operational and we continue to see steady recovery of our platforms and services. We will continue to monitor the situation for full stabilization.
Feb 10, 2026 - 21:21 UTC
Investigating - First Alert App users may be experiencing multiple "device offline" alerts, or device state in App (online/offline) not matching device due to a 3rd party issue with Microsoft.

We have raised a ticket with Microsoft and are working closely with them to keep apprised of the current state of their investigation.

Please note that if your device is impacted it will continue to work and can be controlled locally, but in app control and notifications may be impacted. We apologize for the inconvenience.
Feb 10, 2026 - 17:37 UTC
My Total Connect Comfort Application Operational
Total Connect Comfort International Application Operational
Total Connect Comfort International Web Portal Operational
Resideo Smart Home Operational
First Alert App Degraded Performance
AlarmNet Services Operational
AlarmNet 360 Operational
Total Connect 2.0 Operational
Video Services Operational
Signaling Services Operational
3rd Party Services Operational
Products Operational
Security Products and Peripherals Operational
Comfort Products Operational
Resideo Pro App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

TCC Maintenance Feb 3, 2026 07:00-11:00 UTC

Update - We have updated the scheduled system maintenance to Tuesday, February 3 from 2:00 AM to 6:00 AM ET. During this time, the Total Connect Comfort App will be temporarily unavailable. Local control will remain fully operational throughout this maintenance window.
Jan 28, 2026 - 14:54 UTC
Scheduled - We will be performing planned system maintenance on February 2, between 2:00 AM and 6:00 AM ET to ensure we maintain strong performance.

During this time, the Total Connect App (TCC) will be temporarily unavailable. Local control of your equipment will remain fully operational throughout the maintenance window.
Jan 27, 2026 - 22:15 UTC
Feb 10, 2026
3rd Party- Live stream issues
Resolved - Systems are operational.
Feb 10, 20:22 UTC
Investigating - Users are experiencing camera livestream issues from their TC2 App due to a 3rd party service issue.

Our team has escalated the issue with the vendor, who is actively working to mitigate the issue.

We apologize for any inconvenience. Alarm Delivery is not impacted.
Feb 10, 18:35 UTC
Resideo Smart Home
Completed - All services are running normally.
Feb 10, 16:01 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period
Feb 10, 07:12 UTC
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026
Resideo Smart Home
Completed - All services are running normally.
Feb 5, 11:05 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period
Feb 5, 08:28 UTC
Feb 4, 2026
TCC App & Web Portal
Resolved - Systems are operational.
Feb 4, 13:16 UTC
Update - We are continuing to investigate intermittent issues with our TCC application and web portal and have made progress in identifying potential causes. Our team is actively working towards a resolution and will provide further updates as work continues. In the meantime, thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience and appreciate your patience.
Feb 4, 09:00 UTC
Update - We are continuing to investigate intermittent issues with our TCC application and web portal and have made progress in identifying potential causes. Our team is actively working towards a resolution and will provide further updates as work continues. In the meantime, thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience and appreciate your patience.
Feb 4, 07:13 UTC
Update - We are continuing to investigate intermittent issues with our TCC application and web portal and have made progress in identifying potential causes. Our team is actively working towards a resolution and will provide further updates as work continues. In the meantime, thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience and appreciate your patience.
Feb 3, 23:03 UTC
Update - We are continuing to investigate intermittent issues with our Total Connect Comfort (TCC) application and web portal. Our team is working to resolve this as soon as possible. The thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience caused.
Feb 3, 20:04 UTC
Update - We are continuing to investigate intermittent issues with our Total Connect Comfort (TCC) application and web portal. Our team is working to resolve this as soon as possible. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience caused.
Feb 3, 18:36 UTC
Investigating - We are aware some of our customers are experiencing intermittent issues with our Total Connect Comfort (TCC) application and web portal. Our team is working to resolve as soon as possible. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience caused.
Feb 3, 17:02 UTC
Resideo Smart Home
Resolved - All services are running normally
Feb 4, 11:21 UTC
Update - We are aware that some customers are currently experiencing issues with the Resideo Smart Home application. Your thermostat can still be operated directly to control your heating and cooling system. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
Feb 4, 08:00 UTC
Identified - We are aware that some customers are currently experiencing issues with the Resideo Smart Home application. Your thermostat can still be operated directly to control your heating and cooling system. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
Feb 4, 06:42 UTC
Feb 3, 2026
Resideo Smart Home
Completed - All services are running normally
Feb 3, 11:24 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period
Feb 3, 06:57 UTC
Feb 2, 2026
Resideo Smart Home
Completed - All services are running normally.
Feb 2, 12:25 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period
Feb 2, 07:05 UTC
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

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