TCC - Technical difficulties
Identified - We are aware some of our customers are experiencing login issues with our Total Connect Comfort (TCC) application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience experienced.
Apr 29, 2025 - 12:35 UTC
PRODUCT ALERT: Peripheral Wireless Touchscreen
Investigating - PRODUCT ALERT: Peripheral Wireless Touchscreen (PROWLTOUCH & VISTAHTCHWLC)

We are investigating an error reported by PROWLTOUCH and VISTAHTCHWLC wireless touchscreen keypad users pairing with PROA7 / PROA7PLUS / VISTAH3 panels.

The PROWLTOUCH and VISTAHTCHWLC wireless touchscreen keypads may display a failure mode indicating 'Decryption Unsuccessful'. If this error occurs, the keypad will be unable to pair with the security panel and should be replaced.

We are collecting more details for investigation and are actively working to resolve the issue. If you experience this situation, please contact support at 800-645-7492 to help further our investigation.

We apologize to affected users for the inconvenience.

ALL FUNCTIONALITY AT THE PRIMARY SECURITY PANEL, INCLUDING ALARM DELIVERY IS NOT IMPACTED.
Mar 21, 2025 - 20:45 UTC
My Total Connect Comfort Application ? Major Outage
Total Connect Comfort International Application ? Major Outage
Total Connect Comfort International Web Portal ? Operational
Resideo Smart Home ? Operational
Total Connect 2.0 ? Operational
Alarmnet 360 ? Degraded Performance
First Alert App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 29, 2025

Unresolved incident: TCC - Technical difficulties.

Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
L1 and L2 Water Leak and Freeze Detectors
Resolved - All services are running normally.
Apr 24, 13:08 UTC
Update - Update: L1 & L2 Water Leak & Freeze Detectors showing as "offline" in their mobile apps.

Your device will report & audibly notify you of any water leak events. Any temperature, humidity, or low battery alerts will not occur until the device is back online.

To resolve the offline status, press & release the button on the side of your device. A light will appear on the device. The device will show online in the app within two minutes.

We apologize for any inconvenience.
Jan 8, 19:46 UTC
Update - We want to inform you about a potential issue with your L1 and L2 Water Leak and Freeze Detector devices.
Some users may notice their devices showing as "offline" in their mobile apps.
To resolve the "offline" status, please press and release the button on the side of your device.
A light will appear on the device. The device will show online in the app within 2 minutes.
We apologize for any inconvenience.
We will continue to investigate and provide further updates.
Jan 3, 21:17 UTC
Identified - We want to inform you about a potential issue with your L1 and L2 Water Leak and Freeze Detector devices.
Some users may notice their devices showing as "offline" in their mobile apps.
To resolve the "offline" status, please press and release the button on the side of your device.
A light will appear on the device. The device will show online in the app within 2 minutes.
We apologize for any inconvenience.
We will continue to investigate and provide further updates.
Jan 3, 20:05 UTC
Resideo Smart Home
Completed - All services are running normally.
Apr 24, 08:48 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
Apr 24, 07:45 UTC
Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

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