Update - Update: L1 & L2 Water Leak & Freeze Detectors showing as "offline" in their mobile apps.

Your device will report & audibly notify you of any water leak events. Any temperature, humidity, or low battery alerts will not occur until the device is back online.

To resolve the offline status, press & release the button on the side of your device. A light will appear on the device. The device will show online in the app within two minutes.

We apologize for any inconvenience.

Jan 08, 2025 - 19:46 UTC
Update - We want to inform you about a potential issue with your L1 and L2 Water Leak and Freeze Detector devices.
Some users may notice their devices showing as "offline" in their mobile apps.
To resolve the "offline" status, please press and release the button on the side of your device.
A light will appear on the device. The device will show online in the app within 2 minutes.
We apologize for any inconvenience.
We will continue to investigate and provide further updates.

Jan 03, 2025 - 21:17 UTC
Identified - We want to inform you about a potential issue with your L1 and L2 Water Leak and Freeze Detector devices.
Some users may notice their devices showing as "offline" in their mobile apps.
To resolve the "offline" status, please press and release the button on the side of your device.
A light will appear on the device. The device will show online in the app within 2 minutes.
We apologize for any inconvenience.
We will continue to investigate and provide further updates.

Jan 03, 2025 - 20:05 UTC
My Total Connect Comfort Application ? Operational
Total Connect Comfort International Application ? Operational
Total Connect Comfort International Web Portal ? Operational
Resideo Smart Home ? Operational
Total Connect 2.0 ? Operational
Alarmnet 360 ? Operational
First Alert App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 14, 2025

No incidents reported today.

Feb 13, 2025

No incidents reported.

Feb 12, 2025
TCC
Completed - All services are running normally
Feb 12, 10:55 UTC
Scheduled - There is upcoming maintenance planned on 12th February, 2025, from 3:00 AM EST to 12th February, 2025, 6:00AM EST.
During that time, some users may experience temporary issues.
We apologize for any inconvenience.

Feb 10, 22:56 UTC
Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025
Completed - All services are running normally.
Feb 5, 11:12 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
Feb 5, 07:43 UTC
Feb 4, 2025
Completed - All services are running normally.
Feb 4, 12:17 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
Feb 4, 08:03 UTC
Feb 3, 2025
Completed - All services are running normally.
Feb 3, 11:29 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
Feb 3, 09:03 UTC
Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.