All Systems Operational

My Total Connect Comfort Application Operational
Total Connect Comfort International Application Operational
Total Connect Comfort International Web Portal Operational
Resideo Smart Home Operational
First Alert App Operational
AlarmNet Services Operational
AlarmNet 360 Operational
Total Connect 2.0 Operational
Video Services Operational
Signaling Services Operational
3rd Party Services Operational
Products Operational
Security Products and Peripherals Operational
Comfort Products Operational
Resideo Pro App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 20, 2026

No incidents reported today.

Mar 19, 2026

No incidents reported.

Mar 18, 2026
Resideo Smart Home
Completed - All services are running normally.
Mar 18, 10:04 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period
Mar 18, 05:57 UTC
Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026
FA App - VX Cameras
Resolved - Systems operational.
Mar 10, 15:51 UTC
Update - We have identified an intermittent issue affecting a small subset of VX camera users within the First Alert app. The behavior appears to impact iOS users only.

The issue typically occurs when a user begins a live stream, then places the app into the background, and later returns it to the foreground—at which point the app may close unexpectedly.

Our teams are actively working on a resolution, and we apologize for the inconvenience this may cause.
Mar 10, 15:43 UTC
Identified - We have identified an intermittent issue affecting some VX camera users in the First Alert Application.

Our teams are actively working on a resolution. We apologize for the inconvenience.
Mar 10, 15:23 UTC
Investigating - We are aware some of our customers are experiencing issues with our application and VX cameras. The teams are aware and investigating.

We apologize for any inconvenience this may cause.
Mar 10, 14:56 UTC
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

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