Resideo Status

All Systems Operational

My Total Connect Comfort Application Operational

Total Connect Comfort International Application Operational

Total Connect Comfort International Web Portal Operational

Resideo Smart Home Operational

Total Connect 2.0 Operational

Alarmnet 360 Operational

First Alert App Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

Resideo App

Completed - All services are running normally.
Jul 24, 07:54 UTC

Scheduled - All services are running normally.
Jul 24, 07:24 UTC

Verifying - We are aware some of our customers are experiencing issues with our application. Your device can still be used directly. We apologize for any inconvenience this may have caused.
Jul 24, 07:09 UTC

Scheduled - We are writing to inform you about a planned maintenance period for the Resideo app, which is
scheduled to take place on July 24, 2024 from 12:00AM CT to 4:00AM. (CST). During this time,
the app will be temporarily unavailable for up to 1 hour within the 4 hour window.

Details:
Date: July 24, 2024
Start Time: 12:00 AM CST
End Time: 4:00 AM CST
Outage Duration: Up to 1 hour

This maintenance is essential to improve our services and ensure the app runs smoothly and
efficiently. We understand the inconvenience this may cause and appreciate your patience and
understanding as we work to enhance your experience.
Jul 23, 18:32 UTC

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

Alarmnet 360

Resolved - All systems are operational.
Jul 21, 17:56 UTC

Update - Our systems are currently functioning as expected. However, there may be external factors related to worldwide infrastructure instability which may affect the communicator's ability to reach Alarmnet.
Jul 19, 19:33 UTC

Monitoring - Following the global Microsoft outage, most of our systems are back online. We will continue to monitor any additional performance issues closely and will share updates on status.resideo.com.

Alarm Delivery services are not being affected.
Jul 19, 19:01 UTC

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Alarmnet 360

Resolved - All services are running normally.
Jul 19, 18:22 UTC

Update - TC2 email issue beginning to recover.
Jul 19, 17:47 UTC

Update - As a result of the global Microsoft outage, a small percentage of our customers were impacted for several hours overnight. Most of our systems are back online and we'll continue to monitor closely and will share updates at status.resideo.com
Jul 19, 13:00 UTC

Investigating - Problems with 3rd party vendor causing several impacts for AlarmNet customers.
All Pro Series and LTEM-P devices failing on all services.
TC2 Application notifications and event processing are delayed.
Jul 19, 07:57 UTC

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

First Alert App

Completed - All services are running normally.
Jul 16, 07:22 UTC

Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
Jul 16, 05:46 UTC

Resideo Smart Home

Completed - All services are running normally.
Jul 16, 07:22 UTC

Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
Jul 16, 05:45 UTC

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.