All Systems Operational

First Alert App Operational
Resideo Pro App Operational
My Total Connect Comfort Application Operational
Total Connect Comfort International Application Operational
Total Connect Comfort International Web Portal Operational
Resideo Smart Home Operational
AlarmNet Services Operational
AlarmNet 360 Operational
Total Connect 2.0 Operational
Video Services Operational
Signaling Services Operational
3rd Party Services Operational
Products Operational
Security Products and Peripherals Operational
Comfort Products Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 12, 2026

No incidents reported today.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

TC2 Maintenance
Resolved - All systems operational.
Sep 9, 09:03 UTC
Monitoring - TC2 is undergoing scheduled maintenance. During this period, live camera video streaming, cloud clip storage, and notifications are temporarily unavailable.
Sep 9, 06:21 UTC
Application Maintenance
Resolved - All systems operational.
Sep 9, 09:03 UTC
Update - Maintenance underway.
Sep 9, 07:05 UTC
Monitoring - Resideo Home, First Alert, and Resideo Pro applications, along with the Resideo Pro web portal, are undergoing scheduled maintenance. During the maintenance period, app and portal access, remote device control, live camera streaming, cloud clip storage and notifications will be temporarily unavailable. Local device operation will remain unaffected.
Sep 9, 06:20 UTC
TC2 Planned Maintenance
Completed - Pending..
Sep 9, 01:00 UTC
Scheduled - TC2 is scheduled to undergo maintenance. During the maintenance window, live camera video streaming, cloud clip storage, and notifications will be temporarily unavailable.
Sep 9, 00:00 UTC
Application Maintenance
Completed - Pending.
Sep 9, 01:00 UTC
Scheduled - Resideo Home, First Alert, and Resideo Pro applications, along with the Resideo Pro web portal, are scheduled for upcoming maintenance. During the maintenance period, app and portal access, remote device control, live camera streaming, cloud clip storage and notifications will be temporarily unavailable. Local device operation will remain unaffected.
Sep 9, 00:00 UTC

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Total Connect 2.0 - Email Delivery
Resolved - We are aware that some customers were not receiving email notifications. Email services have now been restored.
No other services including push notifications, alarm delivery, and remote access were impacted.
Sep 4, 19:47 UTC

Sep 3, 2026

Resideo Smart Home
Completed - Maintenance is completed.
Sep 3, 08:12 UTC
Update - Maintenance underway
Sep 3, 06:31 UTC
Update - Maintenance underway
Sep 3, 06:30 UTC
In progress - Maintenance underway.
Sep 3, 06:30 UTC
Scheduled - The Resideo Smart Home Application is undergoing maintenance.
During this time, some users may experience brief interruptions accessing thermostats remotely.
Direct control of your device is not affected.
Sep 3, 06:13 UTC

Sep 2, 2026

Resideo Smart Home
Completed - Maintenance is completed.
Sep 2, 10:34 UTC
In progress - Maintenance underway.
Sep 2, 06:04 UTC
Scheduled - The Resideo Smart Home Application is undergoing maintenance.
During this time, some users may experience brief interruptions accessing thermostats remotely.
Direct control of your device is not affected.
Sep 2, 06:03 UTC

Sep 1, 2026

Resideo Smart Home
Completed - Maintenance is completed.
Sep 1, 11:31 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
Sep 1, 06:02 UTC

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

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