Update - We are continuing to investigate intermittent issues with our TCC application and web portal and have made progress in identifying potential causes. Our team is actively working towards a resolution and will provide further updates as work continues. In the meantime, thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience and appreciate your patience.
Feb 03, 2026 - 23:03 UTC
Feb 03, 2026 - 23:03 UTC
Update - We are continuing to investigate intermittent issues with our Total Connect Comfort (TCC) application and web portal. Our team is working to resolve this as soon as possible. The thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience caused.
Feb 03, 2026 - 20:04 UTC
Feb 03, 2026 - 20:04 UTC
Update - We are continuing to investigate intermittent issues with our Total Connect Comfort (TCC) application and web portal. Our team is working to resolve this as soon as possible. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience caused.
Feb 03, 2026 - 18:36 UTC
Feb 03, 2026 - 18:36 UTC
Investigating - We are aware some of our customers are experiencing intermittent issues with our Total Connect Comfort (TCC) application and web portal. Our team is working to resolve as soon as possible. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience caused.
Feb 03, 2026 - 17:02 UTC
Feb 03, 2026 - 17:02 UTC
My Total Connect Comfort Application
Degraded Performance
Total Connect Comfort International Application
Operational
Total Connect Comfort International Web Portal
Operational
Resideo Smart Home
Operational
First Alert App
Operational
AlarmNet Services
Operational
AlarmNet 360
Operational
Total Connect 2.0
Operational
Video Services
Operational
Signaling Services
Operational
3rd Party Services
Operational
Products
Operational
Security Products and Peripherals
Operational
Comfort Products
Operational
Resideo Pro App
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
TCC Maintenance Feb 3, 2026 07:00-11:00 UTC
Update -
We have updated the scheduled system maintenance to Tuesday, February 3 from 2:00 AM to 6:00 AM ET. During this time, the Total Connect Comfort App will be temporarily unavailable. Local control will remain fully operational throughout this maintenance window.
Jan 28, 2026 - 14:54 UTC
Jan 28, 2026 - 14:54 UTC
Scheduled -
We will be performing planned system maintenance on February 2, between 2:00 AM and 6:00 AM ET to ensure we maintain strong performance.
During this time, the Total Connect App (TCC) will be temporarily unavailable. Local control of your equipment will remain fully operational throughout the maintenance window.
Jan 27, 2026 - 22:15 UTC
During this time, the Total Connect App (TCC) will be temporarily unavailable. Local control of your equipment will remain fully operational throughout the maintenance window.
Jan 27, 2026 - 22:15 UTC