All Systems Operational
My Total Connect Comfort Application ? Operational
Total Connect Comfort International Application ? Operational
Total Connect Comfort International Web Portal ? Operational
Resideo Smart Home ? Operational
Total Connect 2.0 ? Operational
Alarmnet 360 ? Operational
First Alert App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 22, 2024

No incidents reported today.

Jul 21, 2024
Resolved - All systems are operational.
Jul 21, 17:56 UTC
Update - Our systems are currently functioning as expected. However, there may be external factors related to worldwide infrastructure instability which may affect the communicator's ability to reach Alarmnet.
Jul 19, 19:33 UTC
Monitoring - Following the global Microsoft outage, most of our systems are back online. We will continue to monitor any additional performance issues closely and will share updates on status.resideo.com.

Alarm Delivery services are not being affected.

Jul 19, 19:01 UTC
Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - All services are running normally.
Jul 19, 18:22 UTC
Update - TC2 email issue beginning to recover.
Jul 19, 17:47 UTC
Update - As a result of the global Microsoft outage, a small percentage of our customers were impacted for several hours overnight. Most of our systems are back online and we'll continue to monitor closely and will share updates at status.resideo.com
Jul 19, 13:00 UTC
Investigating - Problems with 3rd party vendor causing several impacts for AlarmNet customers.
All Pro Series and LTEM-P devices failing on all services.
TC2 Application notifications and event processing are delayed.

Jul 19, 07:57 UTC
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024
Completed - All services are running normally.
Jul 16, 07:22 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
Jul 16, 05:46 UTC
Completed - All services are running normally.
Jul 16, 07:22 UTC
Scheduled - The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.
Jul 16, 05:45 UTC
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.