TC2 App Notifications
Incident
Report for Resideo
Resolved
All systems are operational.
Investigating
We are observing failures and delays with status updates to Total Connect 2.0.
This can cause errors to occur in the TC2 app when trying to arm/disarm via Total Connect, which are observed even if the action succeeds at the panel.
This can also cause delays or failures to receive the related notification for the arm/disarm event.
We are working to restore as quickly as possible and apologize for the inconvenience.
This does not impact alarm delivery or other services.
This can cause errors to occur in the TC2 app when trying to arm/disarm via Total Connect, which are observed even if the action succeeds at the panel.
This can also cause delays or failures to receive the related notification for the arm/disarm event.
We are working to restore as quickly as possible and apologize for the inconvenience.
This does not impact alarm delivery or other services.
This incident affected: AlarmNet Services (Total Connect 2.0).