3rd Party - Service Issues
Incident
Report for Resideo
Resolved
All systems are operational.
Monitoring
We have remained in constant contact with Verizon.
Verizon believes they have identified the issue and they are working to remediate.
We are now starting to see recovery and will continue to provide updates.
Verizon believes they have identified the issue and they are working to remediate.
We are now starting to see recovery and will continue to provide updates.
Update
Our teams continue to work with Verizon to remediate the issues caused by the service degradation. We have confirmed this issue appears to be affecting the Chicago area, primarily, but we continue to monitor all regions.
We will provide updates as we remain in communication with Verizon.
We will provide updates as we remain in communication with Verizon.
Identified
We are aware of a degradation to Verizon network services causing impact to some AlarmNet communicators using Verizon.
This may cause loss of cellular connection, failures to remote connect, comm failures reported to the central station, and local keypad alerts on some systems.
If there is no alternate connection path, this issue could affect alarm delivery.
We are working diligently with Verizon to restore services as quickly as possible.
This may cause loss of cellular connection, failures to remote connect, comm failures reported to the central station, and local keypad alerts on some systems.
If there is no alternate connection path, this issue could affect alarm delivery.
We are working diligently with Verizon to restore services as quickly as possible.
Investigating
AlarmNet is experiencing some issues due to a 3rd Party service issue. This may impact end user's remote capability. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve this issue.
This incident affected: AlarmNet Services (AlarmNet 360, 3rd Party Services) and Products (Security Products and Peripherals).