TC2 Thermostat Issue

Incident Report for Resideo

Monitoring

We are investigating an issue that may impact thermostat access and control within Total Connect 2.0.

As a workaround, affected thermostat can continue to be accessed and controlled through the Resideo Smart Home app.

Alarm delivery is not impacted.
Posted Oct 29, 2026 - 20:07 UTC
This incident affects: AlarmNet Services (Total Connect 2.0).