Service Notification: Email Delivery Disruption

Incident Report for Resideo

Resolved

All systems are operational.

Posted Sep 30, 2025 - 16:27 UTC

Identified

We are currently experiencing delays and failures in email processing due to an outage affecting one of our third-party providers, Mailjet. As a result, users may encounter issues with receiving email notifications, welcome emails for new registrations, and password reset messages.

Mailjet has identified the root cause of the disruption and is actively working to implement a resolution. We are in ongoing communication with their team and will continue to provide updates as more information becomes available.

We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to restore full service.

Alarm delivery and in-app notifications not affected.

Posted Sep 30, 2025 - 12:43 UTC

This incident affected: AlarmNet Services (3rd Party Services).