TCC - Account Creation

Incident Report for Resideo

Resolved

All systems are operational.

Posted Sep 23, 2026 - 20:12 UTC

Identified

We appreciate your patience while we work to resolve the issue and apologize for the inconvenience.

Posted Sep 23, 2026 - 17:54 UTC

Investigating

We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application. Some users may experience issues with new account creation and email notification delivery.

The thermostat can still be used directly to control your heating and cooling system.

We apologize for any inconvenience this may cause.

Posted Sep 23, 2026 - 16:35 UTC

This incident affected: My Total Connect Comfort Application, Total Connect Comfort International Application, and Total Connect Comfort International Web Portal.