TC2 App
Incident
Report for Resideo
Resolved
All systems are operational.
Investigating
We are investigating an issue with user synchronization in the Total Connect 2.0 application. User codes created or changed in the panel are not uploading to TC2 Application after successful syncs.
For now, please create or update user codes directly in TC2 application. Ensure the same user code is used if the user already exists in the panel.
For more details, log into the AN360 website. We appreciate your patience as we work to resolve this issue.
Alarm delivery is not impacted.
For now, please create or update user codes directly in TC2 application. Ensure the same user code is used if the user already exists in the panel.
For more details, log into the AN360 website. We appreciate your patience as we work to resolve this issue.
Alarm delivery is not impacted.
This incident affected: AlarmNet Services (Total Connect 2.0).