PRODUCT ALERT: Peripheral Wireless Touchscreen
Incident
Report for Resideo
Investigating
PRODUCT ALERT: Peripheral Wireless Touchscreen (PROWLTOUCH & VISTAHTCHWLC)
We are investigating an error reported by PROWLTOUCH and VISTAHTCHWLC wireless touchscreen keypad users pairing with PROA7 / PROA7PLUS / VISTAH3 panels.
The PROWLTOUCH and VISTAHTCHWLC wireless touchscreen keypads may display a failure mode indicating 'Decryption Unsuccessful'. If this error occurs, the keypad will be unable to pair with the security panel and should be replaced.
We are collecting more details for investigation and are actively working to resolve the issue. If you experience this situation, please contact support at 800-645-7492 to help further our investigation.
We apologize to affected users for the inconvenience.
ALL FUNCTIONALITY AT THE PRIMARY SECURITY PANEL, INCLUDING ALARM DELIVERY IS NOT IMPACTED.
We are investigating an error reported by PROWLTOUCH and VISTAHTCHWLC wireless touchscreen keypad users pairing with PROA7 / PROA7PLUS / VISTAH3 panels.
The PROWLTOUCH and VISTAHTCHWLC wireless touchscreen keypads may display a failure mode indicating 'Decryption Unsuccessful'. If this error occurs, the keypad will be unable to pair with the security panel and should be replaced.
We are collecting more details for investigation and are actively working to resolve the issue. If you experience this situation, please contact support at 800-645-7492 to help further our investigation.
We apologize to affected users for the inconvenience.
ALL FUNCTIONALITY AT THE PRIMARY SECURITY PANEL, INCLUDING ALARM DELIVERY IS NOT IMPACTED.
This incident affects: Alarmnet 360.